Customer Service Week is always a delight for organisations across the world, It provides yet another opportunity to reaffirm their commitment and strengthen the bonds with their customers.....Read Full Article>>
This year’s theme, Above and Beyond, celebrates the importance of exceeding expectations and delivering exceptional service to every customer.
For a company like Enterprise Life, which promotes the importance of Life insurance and adopts a needs-based, people-first approach to providing tailored solutions to its clients, Above and Beyond is a philosophy they live by every day.
This year’s Customer Service Week was extra special, as the company treated employees and customers by curating meaningful activities to showcase their appreciation for their continued loyalty and support. Here are four reasons why we absolutely loved this year’s celebration:
1. The Thrilling Giveaways and Lucky Dip
Who doesn’t enjoy a good surprise? Throughout the week, Enterprise Life treated customers to daily souvenirs, lucky dips, and exclusive Showmax vouchers for those who have consistently used its digital insurance channel – AdvantageConnect. It was such a delight to see the smiles on their faces as they received their gifts.
The company ensured that all customers who walked into their offices left with something special. In the words of Funmi Omo, the company’s Managing Director, “It was a celebration of the special bond we share!”
2. The Week-Long Personal Visits
When was the last time you recorded a visit from your service provider? This is one of the things we love about Enterprise Life – they practice what they preach. Just as the company’s LifePlanners are trained professionals who listen to your needs, and analyse your lifestyle and income before creating a tailored insurance solution, we are not surprised that they decided to visit their long-standing clients to show their appreciation in person.
We guess the company’s secret to ensuring effective customer engagement is finally out of the bag!
3. Employee Engagement at its peak
Employees are the first customers of any organisation, keep them happy and valued, and your customers will only bring good tales.
Enterprise Life understood this unspoken rule. Throughout the week, the company indulged employees in product knowledge quizzes, flash quizzes, and a treasure hunt, adding flair to the celebrations.
These activities fostered great teamwork and a deeper understanding of the company’s policies and services.
To keep things engaging, team members showed off their fashion sense in a bid for the best-dressed award.
It was truly inspiring to see the enthusiasm and creativity that each team member brought to the table.
4. A Goodwill Message and A Cake
One highlight of the week was the goodwill message from the Managing Director, Funmi Omo. To kick off the activities for the week, she shared a personal video expressing her gratitude to customers and employees nationwide. This set the tone for the entire week as personalized emails, SMS and WhatsApp messages were sent daily.
Also, the leadership team, inspired by the Managing Director, visited several customer service stations nationwide to show their support.
To top it all, Enterprise Life hosted a cake-cutting ceremony to commemorate the eventful week.
These moments reinforce the company’s values of being customer-centric, a reminder of its promise to create lasting, positive experiences with every interaction.
Enterprise Life truly set the standard for what Customer Service Week should be – a celebration of the relationships built with customers over time, and the team’s continued commitment to delivering service excellence.
They let us know that although ‘Above and Beyond’ was the theme for this year, it should be the principle in every organisation.
